1. Order, Return and Refund Policy:
A. Product Description:
The Turyaa product is comprised of the Turyaa Device and the website or App. The Turyaa Device measures your metabolism by analyzing the composition of your breath and the Turyaa App provides you with insights and input with respect to such measurements. Through the Website, at https://www.turyaawellness.com/, we offer you to purchase the Turyaa Device and other accessories or auxiliary services and products (collectively with the Turyaa Device and a subscription to the Turyaa App the "Products"), at a price presented to you at the time you complete the purchase through the Website or through the Turyaa App (as applicable).
We may occasionally change the prices of Products at our sole discretion. Please note, most benefits of the Turyaa Device may only be exercised when coupled with a valid subscription to the Turyaa App.
B. Order, Shipment and Delivery:
Payment shall be made through the Website in accordance with our terms of use. Delivery of orders will be made to the address that appears on your order within a reasonable time, however, there may be delays due to external factors. The time of delivery can vary depending on the destination. Free shipping of Products is available within certain territories as further displayed in the Website. Shipping costs will be added to the purchase price and charged either by Company or our third party shipping services providers, as displayed to you up on ordering. Please note that additional local taxes may be applied to shipments to certain locations depending on your requested location for delivery. We will not refund or exchange Products that were shipped to an inaccurately inputted address. Shipping claims must be made within 45 days from the date of the shipping.
2.Return Policy
Returns are acceptable with replacement of the products or reversal of full amount paid by the customer with 7 (Seven) days of receipt of the product. However, returns are limited to following cases:
A. In case of damaged or defective products: Do not worry, if upon delivery of the product, you find that the product is received in damaged condition immediately notify our Customer Care team at info@turyaawellness.com, we will refund, or send a replacement product, depending on your preference after necessary verification. The contents of your shipment and the original packing must be returned along with damaged or defective products.
B. In case of different product dispatched: Do not worry, if upon delivery of the product, you discover that we have dispatched a different product, immediately notify our Customer Care team at info@turyaawellness.com. We will refund, or send a replacement product, depending on your preference. The contents of your shipment and the original packing must be returned along with the products.
3. Cancellation
Cancellations are allowed without any question asked in case of orders with COD payment mode and for prepaid orders there will be a deduction of base fee charged from us by the payment processing merchant and remaining amount will be refunded. However, **it is allowed only till the time product is not shipped from our warehouses. Please contact our Customer Care team immediately at Customer Care team at info@turyaawellness.com, to assist you in cancellation of the order.
4. Refund
We will initiate your refund within 10 working days of our confirmation. However, it may take 3 – 7 additional working days to get it credited / reflected in your bank or credit card account statement as this involves inter-bank refund procedures which may take time.
The Company reserves the right to change or update above policy at any time by placing a notice on the website. Such changes or updated shall be effective immediately upon posting to the website.
5. Shipping address
In order to provide good service and timely and efficient deliveries, please enter the correct pin code in the shipping address field of the Registration Form. Also, it is very important for us to have your contact number, so please enter your correct phone number while registering.
6. Delivery in India
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The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location.
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Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Value Payable Post (VPP) or Speed Post. In such cases, delivery duration may vary from 7-10 days.
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Delivery time may also vary according your delivery location. Orders placed from North East India require minimum 10-12 business days for delivery.
7. International delivery
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International deliveries may take 15-20 days. The tracking of your order gets updated periodically to provide the most current status of the shipment. There may be a delay between scanning events and the availability of tracking information related to those scanning events. Depending on how recently your item was mailed, tracking information may not be immediately available
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Flight delays, cancellations and customs delays are beyond our control. Due to the time required for custom and import clearance and forwarding delivery timeline may suffer. Please note that the delivery timings will also be bound by the custom policies and regulations of your region.
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Additional charges, for customs clearance of the shipment, if any, shall be paid by the recipient. The Company has no control over these charges, nor can we predict what they may be.
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In rare cases, you may have to coordinate with customs or local post office for the clearance of the shipment. In such case, we will keep you informed with all relevant information.
8. Shipping Charges, if applicable
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The shipping charges will be informed to you before dispatch.
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The Shipping rates are subject to change as per the standards that may be in place from time to time.
9. Warranty
Turyaa offers a one (1) year warranty on the hardware, pursuant to which Turyaa warrants that the hardware will materially conform to its specifications as provided to you in writing upon your purchase and that it will be free of material defects in materials and workmanship. This warranty specifically excludes damage caused from mishandling of the Turyaa Device and any other damage caused as a result of user’s non-compliance with the Turyaa Terms of Use or otherwise from any incautious use, e.g. water damage or dropping it. To exercise the above stated warranty, you must first contact Company at info@turyaawellness.com with a description of the warranty event and a proof of purchase. Once Company confirms in writing that your product is covered under this warranty policy, you will be required to send the defective product to Company or according to Company’s instructions, and such product will be either fixed or replaced. The warranty for the replaced or fixed products hall be for the longer of: (i) three (3) months, or (ii) the period of warranty remaining to your one (1) year warranty with respect to the original product. Company shall bear the malfunctioning and replacement products’ shipping costs that are associated with exercise of the warranty provided hereunder. Depending on where you live, the time it may take for your exchanged or replaced product to reach you, may vary.